Beyond the Till
How VMC Supports the Full Catering Service Flow
Catering and facilities management teams are operating in increasingly complex environments. From high-volume peak periods to multi-site operations, the technology underpinning service delivery must be reliable, flexible and easy to manage both for operators and the people they serve.
Rather than viewing payments, ordering and point-of-sale systems as separate components, many organisations are now looking for integrated, end-to-end solutions that support the full customer journey across catering, vending and unattended points of sale.
At VMC, we’ve spent over 30 years working alongside service operators to deliver cashless, EPOS and digital ordering solutions designed specifically for real-world catering and facilities management environments.
Beyond payments: Supporting the entire catering service flow
For caterers and FM teams, the guest experience starts long before payment is taken. Ordering, fulfilment, collection and reporting all play a role in how efficiently a catering service runs.
Modern catering environments increasingly benefit from a combination of:
- EPOS tills for staffed service points
- Self service kiosks to reduce queues and improve throughput
- Mobile tills to support flexible or pop-up service locations
- Pre-order solutions that help spread demand and minimise congestion
- Back Office Management that’s reliable, intuitive and easy to use
When EPOS, kiosks and ordering solutions are designed to work together as part of a single environment, they can significantly improve operational efficiency and create a consistent user experience across locations.
Flex: A cashless platform that offers more than payments
Flex is VMC’s closed-loop cashless platform, designed to integrate seamlessly across EPOS, vending and unattended service points.
By connecting payments with ordering and point-of-sale systems including self ordering kiosks and other unattended retail points, Flex creates a single, connected ecosystem. Users can pay via mobile, bank card, ID badge or other credentials, while operators gain a clear, unified view of transactions and activity.
This integrated approach supports both operational efficiency and a smoother customer experience, whether interactions take place at a staffed till, vending machine or self service kiosk.
Insight, consistency and control across multi-site operations
Access to accurate, real-time data across EPOS, cashless platforms and kiosk ordering systems allows catering and facilities management teams to better understand demand, optimise menus and make informed decisions.
For multi-site operations, a unified platform reduces complexity by delivering consistent reporting, pricing and control, while still allowing flexibility at a local level. This applies equally to traditional service points and environments deploying multiple kiosks across different sites.
Supporting smarter, more connected catering services
Supporting smarter, more connected catering services
Technology should enable better service, not complicate it. A joined-up approach to EPOS, ordering, payments and self service kiosk solutions helps catering and facilities management teams focus on what matters most: delivering efficient, high-quality service.
At VMC, we work collaboratively with organisations to design solutions that reflect their operational needs today, while remaining flexible enough for tomorrow.
Want to find out more, get in touch on 01926816400 or sales@vmcltd.co.uk