Sodexo

Working with VMC is excellent, all the team are a joy to work with.

Paul Seal, General Services Manager, Sodexo

A cashless catering upgrade for improved system performance

Sodexo are a leading facilities management and food service provider to large scale manufacturing plants across the UK. On this site in Derbyshire they manage catering, vending, cleaning and security for their client. This project involved upgrading the existing VMC catering payment system and adding some new features.

The Challenge

All aspects of the day-to-day running of the existing system had to be channeled through on-site hardware, leading to frequent interruptions when network connectivity was lost. The goal was to move the back office management of the system fully into the cloud to make transaction reporting and staff interaction with the system much easier.

The VMC Solution

We upgraded the existing Metro system to VMC Flex, moving all on-site catering and vending services into one cashless payment solution that connects directly to the back office in the cloud. The client can now run reports in real time and as often as they like.

Staff are now able to top up and view their card balance at any time online with funds held in the cloud so no problems if a card is lost or stolen. Open payment was added to all tills and vending and we swapped their existing mobile tills that worked on WIFI for new mobile units with built-in SIM, making remote transactions more reliable.

Automatic payroll loading was also improved enabling staff to pay for their food each day using their Flex card, with just one consolidated payment taken directly from their pay packet at the end of the month. This feature has simplified catering payments for the staff and improved accuracy in catering reporting.

Solution Overview

Cashless system upgrade
Moving from on-site hardware to the cloud
Real time back office reporting
New mobile tills with SIM
Upgraded automatic payroll loading

Client Feedback

“The staff that use the back of house functionality have all said how much easier and quicker it is to use.”