Here at VMC we value our customers before, during and after the sale, so you will always receive the same level of service from us no matter what stage of the process we are at. This is one of the reasons we have so many long term customers, who come back to us again and again with their new projects and upgrades needs.
The VMC system is configured specifically to need minimal maintenance, reducing the chance of downtime. It is not network dependent so there is no individual component that could cause a critical failure on the whole system. With our plug & play technology we can focus on quick fixes, and combined with preventative maintenance visits, this ensures downtime is rare and the system runs to its full potential at all times.
Our friendly technical helpdesk is available Monday to Friday 9am-5pm, to offer assistance with any queries or issues you may have, and to arrange engineer site visits if required. To ensure problems are dealt with a swiftly as possible we provide every site with a core set of plug & play spares, enabling the on-site team to rectify some issues themselves. If our engineer does visit to carry out a repair, they will also carry out preventative maintenance on equipment while they are there, making sure all hardware is performing at its best level.
Our VMC support contract includes extra training days as standard, meaning your on-site team can use these for refresher training or to support new starters as and when they join the team. During these sessions we go through all the functions of our equipment again, so your team continue using the equipment in the most efficient way possible.
But don’t just take our word for it, here is what our customers have to say about us…
Call us now to discuss your requirements
Tel: 01926 816400