“Excellent from inception of the system, to the paperwork provided to get the system set up, to the engineers attending site and the support received on going. The organisation is very well run, professional and has outstanding customer service.”
Chris Gwynne, Facilities Manager
Planning for changing times
City of Bristol College is a large college providing further, higher and apprentice courses to the Bristol City region. It is home to more than 11,000 students and 800 staff studying at multiple locations across the city. The college had been planning to upgrade their payment system for some time, but the arrival of COVID-19 made this even more important.
The challenge
Their previous system, installed as part of their catering contract, wasn’t flexible enough to meet their needs and the college wanted to find their own provider. Having seen the VMC system 5 years ago and been impressed with it, we were their first port of call for a new system.
In response to the global pandemic the college made the decision to stop using cash as much as possible, and this added a new level of urgency to the project. They needed very quick implementation at a reasonable cost. Integration with their current till and vending hardware and backend systems was key, as was the flexibility to support their changing needs in the future.
The VMC solution
The new Flex ‘cloud hosted’ system was installed across a number of their sites and included till software, on site server software, order monitors, contactless card readers on vending machines and a Mobile App for students.
Initial discussions started in July 2020 and the installation was completed in September, enabling them to quickly adapt to the changing situation. Feedback from those that used the system was really positive giving the college the confidence for the full return of students.
Building on Success
Since the initial go-live, the partnership with City of Bristol College has continued to grow, with new features added to enhance the student experience. Online ordering is now available with the ability to manage multiple sites, time slots, and collection points. Enhancements like these, fully integrated through the Flex system, demonstrate VMC’s ongoing commitment to growing alongside our clients and supporting their evolving requirements.
Benefits of the new system
- Less cash being exchanged, reducing spread of the virus
- Enabled them to implement a click and collect system
- Free school meal vouchers delivered directly to student cards
- Manages subsidies for short term apprentices
- Incorporates vending machines into the system
- Supports online ordering
- Mobile app for students
- Easy to use and manage
“The whole team from VMC have gone above and beyond to get the system up and running and have responded amazingly quickly to fast changing times caused by a global pandemic.” Chris Gwynne, Facilities Manager
Download PDF
Building Image provided by City of Bristol College.
← Read other articles