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1. When calling the Helpdesk was the phone answered promptly? required
2. When raising a query with the Helpdesk via email, do you always receive a timely response? required
3. When contacting the Helpdesk were Helpdesk Operatives always helpful and courteous? required
4. When raising service calls with the Helpdesk, are they able to resolve most issues over the phone? required
5. When an issue was raised with the Helpdesk that required a site visit from a VMC Field Service Technician, did they regularly arrive within 8 working hours (09:00-17:00 Mon-Fri)? required
6. When a VMC Field Service Technician attended site, were they always helpful and courteous? required
7. When an issue raised with the Helpdesk required a site visit from a VMC Field Service Technician, were they usually able to resolve the issue in line with your expectations? required
8.Do you feel that we could improve the overall service that we provide to you? required
9. Do you think that we could improve the products/systems that you use? required
10. Would you be happy to recommend us to another organisation? (please note your response is for internal measurement purposes only) required